Shipping & Returns

Shipping & Returns

SHIPPING & RETURNS 

 

General Information

 

Orders ship from our two warehouse locations:

1. New York City - Ships all Eastern U.S. orders

2. Las Vegas, Nevada - Ships all Western U.S. orders

Shipping Cutoff Times

Monday-Friday: 3 PM PST / EST

Saturday: 2 PM PST / EST 

All orders placed before cutoff times are guaranteed to ship same day. All orders placed after cutoff, will ship the following day.

Tracking

You will be notified with a tracking number once your order has been processed and shipped. Tracking may not be immediately active until your package is received by a local facility.

Large Orders

In some rare cases, larger orders are shipped using FedEx Ground or FedEx Home Delivery. These orders may take an additional day or two to arrive. We do this to ensure larger orders are handled with care. 

Holidays

On U.S. federal observed holidays, orders are processed and packed but are not shipped until after the holiday.

 

 FREE Rush Shipping

1-3 Days

 

 

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All rush shipping orders are handled by United States Postal Service (USPS) Priority Mail

 

  FREE No-Rush Shipping

3-5 Business Days

 

Don’t need your order right away?

Eligible orders receive store credit when selecting FREE No-Rush Shipping at checkout!

 

Earn store credit for future purchases. Orders are delivered via FedEx Ground and you’ll receive it within 3-5 business days. 

No-Rush Shipping option will automatically appear on qualifying orders.  

 

No-Rush Shipping FAQ

How do I get credits?

Select No-Rush Shipping at checkout to receive your order within 3-5 business days via FedEx Ground and we’ll automatically apply the store credits to your account once your order ships. Cancelled orders do not qualify. 

When can I use my credits?

Promotional store credits will be available after your order ships. The next time you shop on our website, the credits will automatically be applied to your cart. You can use your credits by signing in to your account.

What can I purchase with my credit?

Everything and anything available on our store. But are not redeemable for cash.

Where is my credit balance?

Your account store credit balance can be found at the top of the screen or in your account when you sign into our website.

When do my credits expire?

Our store credits never expire.

How does my order qualify?

To qualify for No-Rush Shipping, your order must include eligible items. If your order meets these requirements the option will appear in your cart and during checkout. 

 

 

FedEx Express

 

We offer a range of guaranteed FedEx Express options at checkout.

 FedEx Express guarantees orders placed before 3 PM EST / PST, Monday - Friday, ship out the same day and arrive before a quoted day and time.

 2nd Day

Guaranteed 2 Days After Shipping by 8 PM.

2nd Day Saturday

Only available for orders placed on Wednesdays and Thursdays.

Guaranteed delivery 2 days, after being shipped, by 8 PM. Excluding Sundays.

Standard Overnight 

Guaranteed delivery following business day (Monday - Friday) by 8 PM.

Priority Overnight

Guaranteed delivery following business day (Monday - Friday) by 11 AM.

Priority Overnight Saturday

Only available for orders placed on Thursdays and Fridays.

Guaranteed delivery next day by 11 AM. Excluding Sundays. 

 

If you place an order after 3 PM EST/PST, Friday - Sunday, it does not ship until the following Monday. All overnight orders (including Overnight Saturday) placed after 3 PM on Friday, or Saturday & Sunday, will ship following Monday and arrive the following business day (Tuesday).

 

 

Returns

 

We do not accept returns.

Unfortunately, we do not accept returns. We do this because most of our products are perishable or hygienic items. We must protect the integrity of our inventory for all of our customers. All of our products are safely shipped from clean and secure warehouses, in new and unopened condition.

 

 

All terms, conditions and policies are subject to change at any time, with or without notice.

 

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